Refund, cancellation and attendance policy

1. Cancellations and refunds

You can ask to cancel an advance booking before we provide the service. Message us on WhatsApp or through the Ask us form, and tell us your name and what you booked. The time we receive your message is the time that counts.

Whether a refund is due, and how much, depends on how much notice you gave, whether any part of the service has already been supplied, whether we have already had costs because of your booking (for example holding your place in a group), whether your digital access or your Diagnostic has already started, and applicable Nigerian consumer law. Where a refund is due, we may keep a reasonable cancellation charge to cover what has already been supplied or spent, and we tell you the amount before we make the refund.

Refunds are paid back through Gumroad to the way you paid. Your bank may charge its own conversion or card fees, which we do not control.

Classes that have already taken place are not refunded automatically. That includes a class that counts as taken because it was missed without 24 hours notice (see section 4).

If you are not sure which package fits you, message us before you pay. We would rather answer your questions first.

2. Groups always run

Every group runs on its start date, whatever the number of students in it. A smaller group is not a reason for a refund, a change of price or a move to a different package.

Standard Groups have up to 8 students and Premium Groups up to 5. A group may start with fewer.

3. Moving (rescheduling) a class

• If you tell us at least 24 hours before your class starts, we move it.
• Duo and 1:1: we agree a new time with you.
• Groups: we move you into another group session of the same exam when a seat is free.
• You can move up to 2 classes in each 4 week block.
• A moved class must be used within 14 days of the class you missed. After 14 days it is lost.
• Tell us on WhatsApp or through the Ask us form. The time we receive your message is the time that counts.

4. Missing a class without notice

If you do not attend and did not tell us at least 24 hours before, the class counts as taken. The fee for that class is not returned and the class is not moved.

Where a recording of that class is available, you can watch it until it is deleted at the end of the week. Not every class is recorded, and we cannot promise a recording.

5. Arriving late

Your class ends at its normal time, whenever you join. If you join late, including with only a few minutes left, we cannot add the missed time at the end or give it back later.

Where a recording is available, you can watch the part you missed.

6. If Teacher J has to cancel

If Teacher J has to cancel a class, we tell you at least 24 hours before and move it to a new time at no cost to you.

A class we move does not count towards your 2 moves in each 4 week block, and you do not lose it.

If we cancel a paid class or service and cannot offer you a reasonable replacement, you do not lose the value of what was not delivered: you can choose a replacement at another time or a refund for that part.

7. Problems with your internet or device

Classes run online, so you need a stable internet connection, a device with a microphone and headphones.

If a class is lost because of a problem on our side, we give you a replacement class. A problem on your side, such as your connection, power or device, counts as a missed class under section 4.

8. Unused classes

The classes in a package are for its 4 week block. They do not carry over to the next block.

The only exception is a class you moved under section 3, which you can use within 14 days.

Classes cannot be paused, frozen or passed to another person.

9. The Diagnostic

• The Diagnostic costs $60. After you pay, your private link and 8 digit password are emailed to you straight away. The link works for 14 days, and the timed test itself is 40 minutes once you start.
• Before your Diagnostic starts, it is an advance booking: you can ask to cancel it under section 1.
• Once you have started the test, the service has been supplied, so it is not refunded.
• If the link expires before you open it, tell us before it expires and we send one new link free of charge.
• If you start the test and the page closes or refreshes, open the same link again. The timer keeps running while you are away.
• Teacher J reviews your work and sends your feedback within 48 hours. The Diagnostic is not an official IELTS or PTE score and does not guarantee any result.

10. Interactive e-books

• Before you first open your e-book link, your access has not started: you can ask to cancel under section 1.
• Once you have opened it, the digital content has been supplied and your 5 days have started, so it is not refunded, unless the law says otherwise.
• If your link does not work, message us and we fix it. If we cannot fix it, you do not lose what you paid for.

11. NextBand Room minutes

Each package includes a set number of NextBand Room minutes, used within the dates on your link. Minutes you do not use before the link ends are not carried over or refunded.

Time counts from your minutes while a practice set is open.

12. Students under 18

Students under 18 are welcome. A parent or guardian must sign our consent form before the first class. The form covers the payment, these rules and class recordings. Everything in this policy applies to them in the same way.

13. Removal from a group

We may remove a student from a group for repeated disruption, disrespect towards the teacher or other students, or sharing class links or materials. There is no refund for the classes you would have attended. We always warn you first, except in serious cases.

14. Your rights

Nothing in this policy removes any right you have under applicable consumer law.

Also read: Terms of service · Privacy policy