PTE Respond to a Situation: how to answer the newer speaking task

This task arrived in August 2025, and many students still treat it like Describe Image. It is not. It is a short conversation with a purpose.

By Teacher J · Updated September 2026

You read and hear a short everyday situation, for example asking a manager for time off or complaining about an order. You get 10 seconds to think, then you speak for up to 40 seconds as if you were talking to that person. It is scored on content, pronunciation and oral fluency. Content here means answering the situation fully and in a suitable tone.

Look at the tone

Look at this

Situation: You ordered a laptop online. It arrived with a cracked screen. Call the shop.

Hello. Laptop broken. I want money back now. This is very bad service.The purpose is there, but the tone is rude and there are no details. Content is weak.
Hello, my name is Grace. I ordered a laptop from you last week, order number 4521, and it arrived with a cracked screen. Could you arrange a replacement, or tell me how to return it for a refund? I can send photos today. Thank you.Polite, clear purpose, key details, and a next step. That is a complete answer.

Cover every part of the situation

Take a look

Situation: Your friend invited you to dinner on Saturday, but you have to work. Call your friend.

Sorry, I cannot come on Saturday. Maybe another time.It answers, but in 5 seconds. You lose the chance to show your English.
Hi Tunde, thank you so much for the invite. I am really sorry, but I have to work on Saturday. Could we do Sunday lunch instead? I would love to hear about your new flat.Thank, apologise, explain, suggest. Natural and complete.

A shape for any situation

  1. Greet the person and say who you are, if it fits.
  2. Say why you are calling in one sentence.
  3. Give one or two details: when, what, how many.
  4. Ask for what you need, or suggest a next step.
  5. Close politely. Keep a calm, steady pace for the whole answer.
Sources

Exam rules change. Always check with the exam provider and the organisation you are applying to.

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